Privacy Policy

Introduction

FolWell respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Information provided through our contact form or during consultations
• Communication preferences

Usage Information

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on pages
• Referral source
• Device information

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide requested information
• Arrange and conduct educational nutrition consultations
• Improve our website and services
• Send relevant information about our services (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests in providing and improving our services

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and delivering our services
• Legal authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: [email protected]
Phone: +44 151 792 4836
Address: 14 Bold Street, Liverpool L1 4DS, United Kingdom